The Best CRM for Online Store: TOP 20

Optimize your online business: CRM rating for e-commerce!

Launch sales with your chosen CRM

№1

LP-CRM

LP-CRM - Ukrainian CRM for product business, e-commerce and service sector. Optimize sales, automate processes and increase the profit of your online store with the best CRM!

What you get

  • Automation of sales. LP-CRM automates the sales funnel, freeing up your time.
  • Convenient integration. Easily integrates with popular platforms and services.
  • Ukrainian support. Fast and qualified support in Ukrainian.
  • Analytics and reports. Get detailed reports for informed decision-making.

Features

  • Automation of sales
  • User-friendly interface
  • Integration with platforms
  • Reporting and analytics
  • 24/7 support
LP-CRM
№2

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automates accounting for dropshippers, orders and payments. Optimize your online store with CPAshka!

What you get

  • Automation of dropshipping. CPAshka takes on the routine, freeing up your time to grow your business.
  • Accurate accounting of dropshippers. No manual calculations! Automatic accounting of orders and payments to dropshippers.
  • Integration with popular platforms. Easily connect CPAshka to your favorite tools.
  • Clear sales analytics. Get clear reports on profit, popular products, and dropshipper performance.

Features

  • Automation of dropshipping
  • Convenient order tracking
  • Integrations with marketplaces
  • Reporting for dropshippers
  • Ukrainian support 24/7
CPAshka
№3

OneBox OS

OneBox OS - CRM/ERP platform for online stores: automate processes, telephony, warehouse and document management in one place. Optimize work and increase profits with the OneBox OS integrated system!

What you get

  • Everything in one place. CRM, ERP, telephony, warehouse - manage your business comprehensively in OneBox OS.
  • Sales automation. Optimize the sales funnel, increase conversion and profit.
  • Flexibility of settings. OneBox OS adapts to the needs of your online store, not vice versa.
  • Integration with platforms. Easily connect popular marketplaces and services to OneBox OS.

Features

  • CRM for e-commerce
  • Sales automation
  • Order management
  • Integration with marketplaces
  • OneBox OS - all in one
OneBox OS
№4

SugarCRM

SugarCRM - a flexible CRM system with an open architecture, ideal for B2B sales. Expand the capabilities of your online store by customizing it to suit your business needs and integrating it with other services.

What you get

  • Open source. Customize the system to suit the needs of your business, without restrictions.
  • B2B focus. Tools for managing complex sales cycles.
  • Flexibility. Adapts to any business processes, scale.
  • Marketing automation. Increase sales through personalized campaigns.

Features

  • CRM for e-commerce
  • Open source
  • B2B focus
  • Flexible adaptation
  • Sales optimization
SugarCRM
№5

Keap (ex-Infusionsoft)

Keap (ex-Infusionsoft) - CRM with powerful marketing automation, designed for entrepreneurs. Ideal for online stores looking to simplify sales, automate communications and increase customer loyalty.

What you get

  • Marketing automation. Attract customers with personalized campaigns and increase sales.
  • A holistic view of the client. Store all customer information in one place for better service.
  • Sales growth. Optimize the sales funnel and increase your business profit.
  • Time saving. Automate routine tasks and focus on business development.

Features

  • CRM for e-commerce
  • Marketing automation
  • Sales growth
  • Business support
  • Easy implementation
Keap (ex-Infusionsoft)
№6

Capsule CRM

Capsule CRM - a simple CRM for online stores. Manage contacts, deals, and projects in one place. Streamline sales and improve customer relationships. Ideal for small and medium-sized businesses.

What you get

  • Simple integration. Easily connect Capsule CRM to your store and other tools.
  • Customer management. Track interaction history to build strong relationships.
  • Increased sales. Effectively manage deals and projects to maximize profit.
  • User-friendly interface. Intuitive design that makes teamwork easier.

Features

  • Top CRM for e-commerce
  • Integration with platforms
  • Sales automation
  • Beginner-friendly
  • Sales funnel optimization
Capsule CRM
№7

monday sales CRM

Looking for a CRM for your online store? monday sales CRM is a flexible CRM based on monday.com, tailored for sales teams. Automate processes, track deals, and increase profits! Integrates with other monday.com tools.

What you get

  • Sales automation. Save time by automating routine tasks and increase profits.
  • Customization flexibility. Adapt the CRM to the unique needs of your business on the monday.com platform.
  • Convenient integration. Integrate CRM with your favorite tools for seamless operation.
  • Transparent deal control. Track the status of each deal and improve sales forecasting.

Features

  • Easy start
  • Sales automation
  • Real-time reporting
  • Integration with monday.com
  • Customization to needs
monday sales CRM
№8

Less Annoying CRM

Less Annoying CRM - the perfect CRM for an online store! Simple and intuitive interface. No unnecessary complexity, just the necessary tools for effective customer and sales management. Try Less Annoying CRM and see for yourself!

What you get

  • Simple interface. Intuitive, easy to learn and use.
  • Sales automation. Optimizes the sales funnel, increases profits.
  • Everything in one place. Manage customers, orders and tasks.
  • 24/7 support. We are always ready to help when you need it.

Features

  • Integration with the store
  • User-friendly interface
  • Sales automation
  • Reporting and analytics
  • Customer support
Less Annoying CRM
№9

Nutshell

Nutshell: simple CRM + email marketing, created for B2B. Organize sales and marketing in one place! Ideal for teams striving for growth. Maybe your next level of sales?

What you get

  • Sales automation. Nutshell saves time by automating routine tasks so you can focus on deals.
  • Email integration. Powerful email marketing directly in CRM for effective communication with customers.
  • Simple interface. Easy to use, intuitive interface for quick adoption by the team.
  • Reporting and analytics. Detailed sales reports so you know what's working and what's not.

Features

  • User-friendly interface
  • Sales automation
  • Email marketing
  • Integration with platforms
  • Customer support
Nutshell
№10

Apptivo

Apptivo - CRM system with a wide range of business applications for SMBs. The perfect solution for online stores that require comprehensive management of customers, sales and other business processes.

What you get

  • Clear CRM. Intuitive interface, fast team training and instant results.
  • Data centralization. All customer information in one place, improved service.
  • Sales automation. Saving time, increasing the efficiency of managers.
  • Apptivo Flexibility. Customize the system to suit the needs of your business.

Features

  • CRM for e-commerce
  • Convenient integration
  • Apptivo: for SMBs
  • Sales automation
  • Reporting and analytics
Apptivo
№11

Insightly

Insightly: CRM for SMB that combines customer and project management. Integrations optimize the operation of the online store, improving sales and communication with customers.

What you get

  • Holistic view of clients. Keep all customer information in one place for better service.
  • Marketing automation. Attract more customers with automated campaigns and personalization.
  • Effective project management. Plan, track and complete projects on time and within budget.
  • Sales growth. Optimize your sales funnel and increase your online store's profit with Insightly.

Features

  • Top CRM for e-commerce
  • Convenient for online sales
  • Insightly: CRM for SMB
  • Integrations for business
  • Sales automation
Insightly
№12

NetHunt CRM

NetHunt CRM is a CRM in Gmail, ideal for online stores. Manage leads, sales funnels and automate processes directly from your email. Optimize work and increase sales with NetHunt!

What you get

  • CRM in Gmail. Manage sales directly from your email, without switching tabs.
  • Clear sales funnel. Visualize the customer's path from lead to deal, easily.
  • Routine automation. Automate tasks, reminders and email sequences.
  • Flexible settings. Adapt the CRM to the needs of your online business.

Features

  • Integration with Gmail
  • Lead management
  • Sales funnels
  • Routine automation
  • Clear interface
NetHunt CRM
№13

Odoo CRM

Odoo CRM is part of the Odoo ERP platform. This CRM system, ideally integrated with other modules, will help optimize online store sales, manage customers, and automate marketing campaigns. All in one place!

What you get

  • Single platform. CRM is part of a large ERP. Integration with other modules to optimize business.
  • Full automation. From leads to sales and service - all in one place, automatically.
  • Clear reports. Analyze sales and customer data. Make informed decisions.
  • Odoo flexibility. Customize the CRM to your needs. Adapt to the specifics of the online store.

Features

  • Comprehensive ERP system
  • Sales automation
  • Integration with other modules
  • User-friendly interface
  • Analytics and reports
Odoo CRM
№14

Vtiger CRM

Vtiger CRM - the only platform for sales, marketing, and customer support. The perfect solution for online stores looking to optimize processes, improve customer interaction, and increase profits. All in one place!

What you get

  • The only platform. All in one place: sales, marketing, support for efficient operation.
  • Clear analytics. Track key metrics and improve business results.
  • Automation of routine. Forget about manual work, focus on development.
  • Improved communication. Communicate with customers quickly and personally.

Features

  • CRM for e-commerce
  • Vtiger: all in one
  • Sales automation
  • Customer support
  • Profit growth
Vtiger CRM
№15

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM with built-in telephony, email marketing, and Freddy AI assistant. Ideal for increasing your online store's sales! Automate routine tasks, track customers, and close more deals.

What you get

  • All in one place. Telephony, email, AI - everything for sales in one CRM.
  • Sales automation. Increase conversion by automating routine tasks.
  • User-friendly interface. Easy to learn, easy to use, easy to scale.
  • AI assistant. Analyzes data, gives advice, helps make decisions.

Features

  • Integration with e-commerce platforms
  • Sales and marketing automation
  • Artificial intelligence for data analysis
  • Built-in telephony and email
  • User-friendly interface
Freshworks CRM (Freshsales)
№16

Salesforce Sales Cloud

Salesforce Sales Cloud - the leading CRM for scaling online sales. Effectively manage leads, build sales funnels, and get deep analytics for your online store. Increase customer loyalty and increase profits!

What you get

  • Increasing sales. Optimize your sales funnel and increase your store's profits.
  • Deep analytics. Get valuable insights about customers and marketing effectiveness.
  • Automation of routine. Free up time by automating repetitive tasks.
  • Personalization. Increase loyalty by offering an individual customer experience.

Features

  • Sales automation
  • Flexibility of settings
  • Integration with platforms
  • In-depth analytics
  • Business scaling
Salesforce Sales Cloud
№17

HubSpot CRM

HubSpot CRM - a free CRM that grows with your online store. Marketing, sales and customer support - all in one platform. Streamline business processes and increase sales!

What you get

  • Free CRM. Start without investment, grow with HubSpot!
  • Single platform. Everything for marketing, sales and support in one place.
  • Automation. Simplify routine, focus on business development.
  • Analytics. Track results, make informed decisions.

Features

  • Free CRM
  • Sales automation
  • Marketing in one place
  • Integration with eCommerce
  • Convenient customer support
HubSpot CRM
№18

Streak CRM

Streak CRM - a powerful CRM built right into Gmail. Ideal for e-commerce, it allows you to create custom sales pipelines, manage customers, and automate communication from your mail. Optimize your business simply and efficiently!

What you get

  • Integration with Gmail. Manage sales and customers directly from your inbox, saving time.
  • Custom pipelines. Customize the sales funnel to suit your business, optimizing each stage.
  • Automation of routine. Automate mailings, reminders, and tasks, increasing productivity.
  • User-friendly interface. Easy to use, requires no special knowledge for a quick start.

Features

  • Convenient integration with Gmail
  • Custom sales funnels
  • Simplifies working with leads
  • Process automation
  • Communication optimization
Streak CRM
№19

KeepinCRM

KeepinCRM - simple CRM for small and medium-sized businesses, ideal for online stores! Manage customers, tasks, deals, warehouse, and finances in one system. Optimize sales and increase profits with KeepinCRM!

What you get

  • All in one place. Manage customers, tasks, deals, and finances in one system.
  • Clear interface. Easy to learn and use, even without experience in CRM.
  • Sales automation. Save time on routine tasks, focus on business development.
  • Support and development. Get quick help and functional updates to KeepinCRM.

Features

  • Intuitive interface
  • Sales automation
  • Customer accounting 360°
  • Integration with e-commerce
  • Quick start for SMBs
KeepinCRM
№20

amoCRM

amoCRM - CRM system with an emphasis on messengers. Ideal for online stores looking to automate sales through chat funnels, bots, and omnichannel customer dialogues. Easy integration with popular platforms.

What you get

  • Increased sales. More clients, higher conversion, profit growth.
  • Chat communication. Engage customers where they already are - in messengers.
  • Sales automation. Set up chat funnels and bots for efficient service.
  • Omnichannel amoCRM. All your communication channels in one window.

Features

  • No. 1 in e-commerce
  • Easy integration
  • Chat sales made easy
  • Customer is always online
  • Automation of routine tasks
amoCRM

CRM comparison table

# CRM system Type of business Main functions Free Starting price
1LP-CRMProduct business, e-commerce, servicesAutomation, integrations, analyticsFree version up to 50 orders per monthfrom $9/month
2CPAshkaDropshippers, online storesDropshipper accounting, payment automation, ordersFree for the first 100 leadsfrom $5/month
3OneBox OSOnline stores, e-commerceAutomation, integration, optimizationPart of the applications are freefrom $1.99/month (per 1000 records)
4SugarCRMB2B, sales, marketingFlexibility, integration, customizationFree trialfrom $49/month per user
5Keap (ex-Infusionsoft)SMB, entrepreneurs, eCommerceMarketing automation, CRM, sales.Test (free)from $159/month
6Capsule CRMSmall businesses, online storesContacts, deals, projectsFree planfrom $18/month per user
7monday sales CRMSales, eCommerce, small businessAutomation, integration, flexibilityFree plan (up to 2 users)from $12/month per user (min. 3 seats)
8Less Annoying CRMOnline stores, small businessesSimplicity, customers, sales30 day trial$19/month per user
9NutshellB2B, sales, marketingCRM, Email marketing, B2B14 day trialfrom $16/month per user
10ApptivoSmall business, SMBCRM, sales management, process automationFree testfrom $15/month per user (annual payment) or $20/month monthly
11InsightlySmall business, eCommerceCRM, projects, integrationsTest 14 daysfrom $29/month per user
12NetHunt CRMOnline stores, SaaSGmail CRM, Sales automation, Lead funnels14 day testfrom $24/month per user
13Odoo CRMeCommerce, sales, marketingIntegration, automation, customersOne App Free (CRM for free)from €24.90/month per user
14Vtiger CRMOnline stores, eCommerceAutomation, integration, reportingTest 15 daysfrom $15/month per user
15Freshworks CRM (Freshsales)Online stores, salesAutomation, telephony, AI assistantFree planfrom $9/month per user
16Salesforce Sales CloudOnline stores, online salesLead management, sales automation, reportingTest 30 daysfrom $25/month per user
17HubSpot CRMSmall business, startupsFree CRM, comprehensive platform, scalabilityFree planfrom $20/month per user
18Streak CRMe-commerce, sales, startupsGmail integration, sales pipelines, communication automationFree planfrom $59/month per user
19KeepinCRMSmall business, online storesClients, deals, tasksTest 7 daysfrom 290 UAH/user/month
20amoCRMSmall business, eCommerceMessengers, automation, integrations14 day testfrom $15/month per user

Questions and answers

? Which CRM is ideal for online commerce?
The choice depends on the size of the store, needs, and budget. You need to test different options.
? Why is a CRM needed for an online store?
To improve customer service, automate sales, and analyze data.
? What features are important in a CRM for e-commerce?
Contact management, marketing automation, sales analytics, integration with platforms.
? How much does it cost to implement a CRM for a store?
The cost depends on the chosen CRM, tariff plan, and required integration.
? Where can I find the TOP-20 CRMs for an online store?
Look for reviews and ratings on specialized sites, compare functionality and prices.