Top 18 CRMs for Customer Support: Ranked

LP-CRM - Ukrainian CRM for product businesses, e-commerce, and services. Automate customer support, order processing, and increase loyalty. The perfect solution for effective communication with your customers!

What you get

• User-friendly interface. Intuitive, easy to learn, and work with every day.
• Automation of routine tasks. Forget about monotonous tasks, focus on your customers.
• Quick integration. Easily connect to your favorite services and platforms.
• Real-time reporting. Monitor key metrics and make informed decisions.

Characteristics

• Convenient for support
• Process automation
• Integration with channels
• Quick problem solving
• Reporting and analytics

CPAshka - CRM system for dropshipping in Ukraine. Automate the accounting of dropshippers, order processing and communication with the support service. Optimize work with customers and increase profits!

What you get

• Automatic calculation. Accurate accounting of payments to dropshippers, saving time.
• Order management. Everything in one place, from receiving to sending, convenient.
• Real-time reporting. Monitor profit and key indicators instantly.
• Easy start for dropshippers. Intuitive interface, quick training.

Characteristics

• Process automation
• User-friendly interface
• 24/7 support
• Reporting and analytics
• Ease of integration

Pipedrive - sales CRM where visual pipelines and automation help close more deals. Track every stage of the deal and increase conversion. Want to focus on customers, not routine? Pipedrive is your choice!

What you get

• Understandable interface. Easy to learn, quick start, instant team adaptation.
• Sales visualization. Clear overview of deals, sales funnel control, profit forecasting.
• Automation of routine. Free up time for customers by automating trivial tasks.
• Increased conversion. Pipedrive helps close more deals with efficient process management.

Characteristics

• User-friendly interface
• Sales visualization
• Process automation
• API integrations
• Clear analytics

Freshworks CRM (Freshsales) - CRM for customer support with integrated telephony, mail and AI. Automate routine, communicate instantly and increase customer satisfaction. An ideal solution for effective support service!

What you get

• Single platform. Everything: telephony, email, AI - in one place for customer support.
• Quick response. Instant access to customer history for effective assistance.
• Routine automation. An AI assistant takes on simple tasks so you can focus.
• Personalized experience. More information about the customer = individual approach and loyalty.

Characteristics

• Intuitive interface
• Convenient telephony
• Process automation
• AI assistant
• Support optimization

NetHunt CRM - CRM system built into Gmail. Manage leads, sales funnels, and automate processes directly from your email. The perfect solution for support teams dealing with a large number of requests.

What you get

• Integration with Gmail. Manage customers and deals directly from your email, without switching between applications.
• Support automation. Automate routine tasks so your team can focus on customers.
• Sales funnel in Gmail. Track deal progress and improve conversion without leaving your email.
• Support personalization. Collect customer data and provide them with a personalized experience.

Characteristics

• Integration with Gmail
• Support automation
• Convenient sales funnels
• Customer accounting
• Productivity increase

amoCRM: CRM with a focus on messengers. Chat funnels, bots, and omni-channel dialogues allow you to create an effective support service, process customer requests quickly and in a format convenient for them.

What you get

• Omni-channel dialogues. All customer inquiries in one window, from any channel.
• Chat funnels. Automate request processing and increase satisfaction.
• Bots for support. Respond 24/7, unload the team and reduce waiting time.
• Easy integration. amoCRM quickly integrates with your favorite tools.

Characteristics

• Chat funnels for support
• Bots simplify the routine
• Omnichannel in dialogues
• amoCRM - CRM leader
• 24/7 customer support

Vtiger CRM - a comprehensive platform for sales, marketing, and customer support. Are you looking for a CRM to effectively manage your support team? Vtiger offers automation tools, ticket management, and improved service quality.

What you get

• All in one place. Unite sales, marketing, and support for a better customer experience.
• Improved support. Personalized and effective customer support in one tool.
• Work optimization. Automate routine tasks and focus on business development.
• Increased satisfaction. Increase customer loyalty with quick responses and problem solving.

Characteristics

• Process automation
• User-friendly interface
• Integration with services
• 24/7 customer support
• Reporting and analytics

Agile CRM - A CRM system that combines sales, marketing, and customer support in a single interface. Optimize support operations, automate processes, and improve customer experience.

What you get

• All in one place. Manage sales, marketing, and support in a single Agile CRM platform.
• Increased efficiency. Optimize workflows and increase support team productivity.
• Improved service. Personalize customer communication, get a complete interaction history.
• Support automation. Automate routine tasks and save support agent time.

Characteristics

• All in one place
• User-friendly interface
• Process automation
• 24/7 customer support
• Quick implementation

Binotel SmartCRM - CRM for customer support with 360° card, analytics and tasks. Integration with Binotel PBX ensures effective communication and processing of requests. Optimize the work of your support service!

What you get

• 360° customer profile. The entire communication history in one window, for quick response.
• Real-time analytics. Track performance indicators, make informed decisions.
• Task automation. Set up automated actions and free up team time.
• Integration with Binotel PBX. Calls and customer data in one platform, convenient and fast.

Characteristics

• 360° customer overview
• Process automation
• Integration with telephony
• Analytics for improvement
• 24/7 customer support

SuiteCRM - a powerful open-source CRM that is ideal for support services. Flexible customization allows you to adapt the system to the unique needs of your business. Optimize your workflow and increase customer satisfaction!

What you get

• Open source. Full freedom to customize for business needs and integration with other systems.
• Flexibility of settings. Adapt the CRM to the unique processes of your support team, not vice versa.
• Cost savings. The absence of license fees makes implementation cost-effective.
• Scalability. Easily expand CRM functionality as your business grows.

Characteristics

• Open source
• Flexible setup
• Process automation
• Convenient support
• Integration with other systems

OneBox OS - CRM/ERP for support service! Manage processes, telephony, warehouse and documents in a single system. Optimize support work and increase customer satisfaction! All in one solution.

What you get

• All in one place. CRM, ERP, telephony, warehouse - all in one platform for efficient work.
• Increased reaction speed. Quickly resolve customer issues through integration.
• Work time optimization. Automate routine tasks and focus on the main thing.
• Convenient process control. Track every stage of work with the client to improve service.

Characteristics

• Process automation
• Single data space
• Telephony integration
• Warehouse management
• Online document management

Salesforce Sales Cloud is a leading sales CRM that allows you to build effective funnels and get deep analytics. Although it does not specialize in support, its powerful automation and reporting capabilities make it valuable for large customer support teams.

What you get

• Understandable analytics. Shows key trends to improve service and increase profits.
• Automation of appeals. Accelerating request processing, improving customer satisfaction.
• Personalization of interaction. Increase loyalty by offering relevant content.
• Effective teamwork. Data sharing, fast coordination of efforts.

Characteristics

• Support automation
• User-friendly interface
• Performance analysis
• Integration with tools
• Solution scalability

Insightly - CRM for small and medium-sized businesses with project management. Integrations with popular services automate customer support, making it faster and more efficient. A great choice for support teams who need a CRM with additional capabilities.

What you get

• Project integration. Manage support along with projects, all in one place.
• Clear analytics. Get reports on support performance and improve it.
• Effective automation. Automate routine tasks and increase team productivity.
• Centralized management. All customer and request information in one system.

Characteristics

• Convenient CRM for support
• Projects + SMB integrations
• Service optimization
• Increasing customer loyalty
• Effective process automation

monday sales CRM is a flexible CRM on the monday.com platform, adapted for sales teams. Automate workflows, track deals, and increase customer support efficiency with a centralized system.

What you get

• Easy integration. Connect your favorite tools and services seamlessly.
• Personalization. Customize the CRM to meet the needs of your support team.
• Routine automation. Free up team time by automating repetitive tasks.
• Data centralization. All customer information in one place for quick access.

Characteristics

• Integration with monday.com
• Easy setup
• Process automation
• Reporting and analytics
• 24/7 customer support

Creatio (Sales) - low-code CRM platform for automating sales and marketing processes. Optimize support service with flexible settings and quick adaptation to changes. Improve customer experience!

What you get

• Automation of requests. Fast processing of requests, increased customer satisfaction.
• Intuitive interface. Easy learning, quick access to the necessary information.
• Settings without code. Personalization to needs, flexibility and adaptability.
• Process automation. Optimization of work, consistency of support team actions.

Characteristics

• Process automation
• Easy setup
• API integration
• 24/7 customer support
• Low code

HubSpot CRM - A powerful platform for customer support. Free core CRM, integrated with marketing and sales. Optimize team work, improve customer service, automate processes. All in one place!

What you get

• Free CRM. Start with basic features without spending money, and scale up.
• Unified platform. Marketing, sales, and support united for efficiency.
• User-friendly interface. Easy to learn and use, saving training time.
• Task automation. Automate routine tasks, freeing up time for customers.

Characteristics

• Intuitive interface
• Free CRM
• Process automation
• Reporting and analytics
• Integration with other tools

Less Annoying CRM (LACRM) is the perfect choice for small support teams. Easy to use, without unnecessary functions, focuses on organizing clients and communications. Easily track requests and improve service.

What you get

• Simple interface. Easy to learn, quick start for the whole team.
• Personal support. Real people ready to help you every step of the way.
• Affordable price. Transparent pricing, no hidden fees.
• Customer organization. Store all customer information in one place.

Characteristics

• Intuitive interface
• Simple setup
• Affordable price
• Effective support
• Easy to use

KeyCRM - Ukrainian CRM for customer support. Unites orders from all channels, communications, warehouse management, and analytics in one place. Optimize your customer support with KeyCRM!

What you get

• Single space. Combine orders, chats, and warehouse in one window for fast processing
• Ukrainian development. Developed with the needs of Ukrainian businesses in mind, local support
• Clear analytics. Track key metrics, improve service, and increase profit
• Communication automation. Templates, chatbots, and integrations for instant customer responses

Characteristics

• User-friendly interface
• Process automation
• Integration with channels
• Powerful analytics
• Ukrainian support