Top Rated CRM for E-commerce: Best Systems

Top CRM for e-commerce: A review of the best solutions for your online business.

Choose a CRM for your business

№1

LP-CRM

LP-CRM - Ukrainian CRM for e-commerce, product business and services. Automate sales, customer support and analytics. Optimize business processes and increase profits with LP-CRM!

What you get

  • Automation of sales. Frees up time, increases profits, reduces routine.
  • Convenient integration. Easy to connect to the website, email and messengers.
  • Full UA support. Interface, documentation and support in Ukrainian.
  • Cost optimization. Effective resource management, clear analytics.

Functionality

  • Automation of sales
  • Integration with marketplaces
  • User-friendly interface
  • Ukrainian support
  • Analytics and reports
LP-CRM
№2

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automate accounting for dropshippers, orders and payments. An effective e-commerce solution that saves you time and money!

What you get

  • Easy accounting of dropshippers. Automatic calculation of payments and bonuses to each partner, saving time on manual work.
  • Convenient order management. All order information in one place, quick search and status updates.
  • Real-time sales analytics. Track the effectiveness of dropshippers and the popularity of products to optimize your business.
  • Integration with popular platforms. Easily connect your store to Prom.ua or Rozetka and automate data exchange.

Functionality

  • CRM for e-commerce
  • Dropshipping automation
  • Accounting of dropshippers in Ukraine
  • CPAshka: market leader
  • User-friendly CRM interface
CPAshka
№3

Streak CRM

Streak CRM is a CRM right in your Gmail! Organize clients, sales, and projects using custom pipelines directly in your email. Ideal for e-commerce to keep everything under control without leaving your familiar interface.

What you get

  • Integration with Gmail. All customer communication in one place, right in your email.
  • Custom pipelines. Create a sales funnel tailored to your business needs.
  • Convenient deal tracking. Control every stage of the sale and don't miss opportunities.
  • Automation of routine. Automate correspondence and free up time for strategy.

Functionality

  • CRM for e-commerce
  • Integration with Gmail
  • Custom pipelines
  • Ease of use
  • Sales automation
Streak CRM
№4

Creatio (Sales)

Creatio (Sales) - a powerful low-code CRM platform for e-commerce. Automate sales, marketing, and service through processes. Optimize the customer journey and increase profit!

What you get

  • Sales automation. Optimize the sales funnel and increase profit with Creatio.
  • Low-code customization. Easily adapt CRM to the needs of your e-commerce business without code.
  • Unified platform. Manage sales, marketing, and service in one place.
  • Fast integration. Integrate Creatio with existing tools and platforms instantly.

Functionality

  • Sales automation
  • Low code, fast implementation
  • Integration with e-commerce
  • Analytics and reports
  • Customer personalization
Creatio (Sales)
№5

Salesforce Sales Cloud

Salesforce Sales Cloud - #1 CRM for e-commerce. Build a powerful sales funnel, automate processes, and get deep analytics to maximize profits. The CRM market leader for growing your business.

What you get

  • Clear analytics. Get clear reports for decision-making.
  • Personalization. Customize the system to suit your business needs.
  • Scaling. Grow your business with flexible CRM.
  • Sales automation. Optimize the sales funnel to increase profits.

Functionality

  • #1 CRM for e-commerce
  • Building a sales funnel
  • Extended analytics
  • Business process automation
  • CRM market leaders
Salesforce Sales Cloud
№6

NetHunt CRM

NetHunt CRM is a CRM in Gmail, ideal for e-commerce. Manage leads, sales funnels and automate processes directly from your email. Optimize sales and improve customer relations!

What you get

  • Integration with Gmail. Manage sales and customers directly from your inbox, without switching.
  • Sales automation. Forget about routine, set up automatic action chains for each client.
  • Convenient sales funnels. Visualize your sales process to find and eliminate bottlenecks.
  • Real-time reporting. Track key metrics and make informed decisions for growth.

Functionality

  • Easy integration with Gmail
  • E-commerce sales automation
  • Sales funnels in the mail
  • Convenient lead management
  • CRM for small business
NetHunt CRM
№7

Vtiger CRM

Vtiger CRM - a comprehensive e-commerce platform that unites sales, marketing, and customer support departments. Automate business processes and increase customer loyalty with a single system.

What you get

  • 360° customer view. All customer information in one place, for better service and sales.
  • Marketing automation. Engage customers with personalized campaigns and analytics.
  • 24/7 support. Provide customers with fast and effective assistance anytime.
  • Sales growth. Optimize the sales funnel and increase profits.

Functionality

  • User-friendly CRM for e-commerce
  • Sales automation
  • 24/7 customer support
  • Marketing and analytics
  • Unified Vtiger CRM platform
Vtiger CRM
№8

Less Annoying CRM

Less Annoying CRM - CRM system created for small business. Intuitive interface, no unnecessary functions and focus on the main thing: customers and deals. A great choice for e-commerce if you need a simple and effective tool.

What you get

  • Intuitive interface. Easy to learn and use, even without CRM experience.
  • Sales automation. Increases team efficiency by simplifying routine tasks.
  • Personalized support. We respond quickly and help solve any issues.
  • Affordable price. Budget CRM with no hidden fees, ideal for e-commerce.

Functionality

  • Integration with e-commerce
  • Ease of setup
  • Customer support
  • Sales automation
  • User-friendly interface
Less Annoying CRM
№9

Apptivo

Apptivo is a suite of business applications with a CRM core, perfect for SMB. Streamline sales and manage customers effectively. An excellent choice for e-commerce!

What you get

  • Integration with e-commerce. Automate order processing, manage customers, and increase sales.
  • Data centralization. All customer and sales information in one place for convenience.
  • Marketing optimization. Attract more customers with personalized campaigns.
  • SMB Support. A solution designed specifically for small and medium-sized businesses.

Functionality

  • CRM for e-commerce
  • Clear interface
  • Complete set of applications
  • For small business
  • Flexible integration
Apptivo
№10

SugarCRM

SugarCRM - flexible CRM with an open architecture, ideal for B2B e-commerce. Customize it to your needs and optimize sales! Excellent choice for scaling your business.

What you get

  • Open source. Easy adaptation to business needs, integration with other services.
  • B2B orientation. Functionality adapted to the specifics of B2B sales.
  • Scalability. CRM grows with your business, without restrictions.
  • Flexible settings. Personalization of the interface and processes to meet the needs of the team.

Functionality

  • E-commerce CRM number 1
  • Flexibility of settings
  • Open source
  • B2B orientation
  • Sales automation
SugarCRM
№11

Keap (ex-Infusionsoft)

Keap (formerly Infusionsoft) - CRM and marketing automation built to grow your e-commerce business. Attract more customers, automate routine, and increase sales! All in one tool.

What you get

  • Sales automation. Attract more customers, minimize manual work.
  • Personalized marketing. Create unique offers for each buyer.
  • Centralized management. All customer information in one place, conveniently and quickly.
  • Revenue growth. Optimize the sales funnel and increase revenue.

Functionality

  • E-commerce CRM No. 1
  • Sales automation
  • Revenue growth
  • Marketing personalization
  • E-commerce integrations
Keap (ex-Infusionsoft)
№12

OneBox OS

OneBox OS: CRM/ERP for e-commerce. Automate business processes, telephony, warehouse, document management - all in one system! The ideal solution for scaling your online business.

What you get

  • Everything in one place. Sales, warehouse, finance and logistics management in one system, without integrations.
  • Automation of routine. Free up time for strategic tasks by automating repetitive processes.
  • Profit growth. Optimize your sales funnel and increase customer loyalty.
  • Business scaling. Easily adapt the system to the needs of your growing e-commerce.

Functionality

  • CRM/ERP for e-commerce
  • OneBox OS: All in one
  • Business automation
  • User-friendly interface
  • Integration with marketplaces
OneBox OS
№13

Agile CRM

Agile CRM: A CRM system that integrates sales, marketing, and customer service. An ideal solution for e-commerce to optimize all processes in a single interface and increase profit!

What you get

  • Single platform. Everything: sales, marketing, service in one place for coordinated work.
  • Sales growth. Optimize the sales funnel, increase conversion and profit.
  • Service improvement. Top-notch customer support for their loyalty.
  • Routine automation. Free up time for business development by automating processes.

Functionality

  • Universal platform
  • E-commerce automation
  • All-in-one integration
  • Intuitive interface
  • Customer support
Agile CRM
№14

monday sales CRM

monday sales CRM: flexible CRM based on monday.com, ideal for e-commerce sales teams. Automate the sales funnel, manage customers, and increase profits. Integrates with other monday.com tools.

What you get

  • Convenient automation. Automate routine tasks to focus on sales.
  • Flexibility based on monday.com. Customize the CRM to fit your business needs.
  • Full integration. Easily integrates with other monday.com tools.
  • Clear analytics. Get clear reports for decision making.

Functionality

  • Flexibility based on monday.com
  • Sales automation
  • Integration with e-commerce
  • Analytics and reporting
  • User-friendly interface
monday sales CRM
№15

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM for e-commerce with deep integration with Microsoft 365 and Copilot. Automate sales, improve customer interaction and increase profits. Efficiency multiplied by Microsoft intelligence!

What you get

  • Integration with 365. Unified Microsoft ecosystem: Office, Teams, Power Platform.
  • Copilot AI assistant. Data analysis, personalization, task automation.
  • Sales optimization. Increased team efficiency and increased profits.
  • Customer personalization. Deep understanding of needs for better service.

Functionality

  • Characteristic 1
  • Characteristic 2
  • Characteristic 3
  • Characteristic 4
  • Characteristic 5
Microsoft Dynamics 365 Sales
№16

Pipedrive

Pipedrive - CRM, created for e-commerce growth! Visualize the sales funnel, track deals and increase conversion. Easily integrates with popular platforms, helping to automate routine and focus on profits.

What you get

  • Clear sales funnels. Visualize the customer journey, quickly identify bottlenecks and optimize conversion.
  • Routine automation. Automate tasks, emails and calls to focus on sales.
  • Integration with platforms. Easily connect the tools you already use: email, marketing, analytics.
  • Increase sales. Pipedrive helps close more deals, increasing your business profit.

Functionality

  • Top CRM for e-commerce
  • Pipedrive Visual Deals
  • E-shop sales growth
  • E-commerce integration
  • Easy start in Pipedrive
Pipedrive
№17

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM with built-in telephony, email marketing and AI assistant. An ideal solution for e-commerce: automate sales, communicate with customers and increase profits! Try it for free!

What you get

  • Sales growth. Automate the funnel, attract more customers and increase profits.
  • Built-in telephony. Call customers directly from CRM, record conversations and improve service.
  • AI assistant. Optimizes routine tasks, provides personalized advice and predicts sales.
  • Unified platform. All tools in one place: email, chat, analytics - for effective work.

Functionality

  • Sales automation
  • Built-in telephony
  • User-friendly interface
  • AI assistant
  • Integration with e-commerce
Freshworks CRM (Freshsales)
№18

HubSpot CRM

HubSpot CRM - a free CRM for e-commerce! Automate marketing, sales and customer support in one place. Grow more efficiently with HubSpot's powerful features!

What you get

  • Free CRM. Start with free tools and scale as your business grows.
  • Single platform. Marketing, sales and support in one place for consistency.
  • Automation. Automate routine tasks and focus on development.
  • Clear analytics. Track key metrics and make informed decisions.

Functionality

  • E-commerce integration
  • Free start
  • Marketing + CRM
  • Sales in one place
  • Customer support
HubSpot CRM
№19

KeepinCRM

KeepinCRM is a simple CRM for e-commerce that helps SMBs manage customers, tasks, deals, warehouse, and finances. Optimize sales and improve customer service!

What you get

  • Sales automation. Optimize the sales funnel, increase conversion, track leads.
  • Warehouse management. Control inventory, avoid shortages, integrate with the store.
  • User-friendly interface. Easy to learn, intuitive for your team, saves time.
  • Financial accounting. Analyze profits and expenses, control payments, improve profitability.

Functionality

  • Intuitive interface
  • E-commerce sales automation
  • Customer and deal accounting
  • Integration with e-commerce platforms
  • Financial and warehouse control
KeepinCRM
№20

SalesDrive

SalesDrive - CRM for e-commerce: integration with marketplaces, delivery services, payment systems, and warehouse accounting. Optimize all online trading processes in one place! Effective sales and customer management for your online store.

What you get

  • Integration everywhere. Connect marketplaces, delivery, payments, and warehouse in one place.
  • Sales automation. Forget about routine, focus on business development.
  • Real-time analytics. Track key metrics and make informed decisions.
  • 24/7 support. We are always ready to help you at any time of the day with SalesDrive.

Functionality

  • #1 CRM for e-commerce
  • SalesDrive: all in one
  • Business automation
  • Integrations: all inclusive
  • Online sales growth
SalesDrive

CRM comparison table

# CRM Main direction Key functions Trial Estimated price from
1LP-CRMProduct business, e-commerce, servicesSales automation, customer support, business analyticsFree version up to 50 orders per monthfrom $9/month
2CPAshkaDropshippers, e-commerceAutomation, accounting, paymentsFree for the first 100 leadsfrom $5/month
3Streak CRMeCommerce, small businessGmail integration, sales pipelines, CRM customizationFree planfrom $59/month per user
4Creatio (Sales)E-commerce, sales, serviceLow-code, automation, CRMFree trial accessprice on request
5Salesforce Sales CloudSales, marketing, e-commerceLead management, automation, analytics30 day testfrom $25/month per user
6NetHunt CRMe-commerce, sales, marketingGmail CRM, automation, sales funnels14 day testfrom $24/month per user
7Vtiger CRMSmall business, medium businessAutomation, integration, support15-day trialfrom $15/month per user
8Less Annoying CRMSmall business, eCommerceSimplicity, efficiency, clients30 days test$19/month per user
9ApptivoSMB, e-commerceCRM, sales, e-commerceFree testfrom $15/month per user (annual payment) or $20/month monthly
10SugarCRMB2B, e-commerce, enterprisesFlexibility, openness, scalingFree testfrom $49/month per user
11Keap (ex-Infusionsoft)E-commerce, small businessCRM, Automation, MarketingTest (free of charge)from $159/month
12OneBox OSeCommerce, online businessAutomation, integration, scalingPart of the applications is freefrom $1.99/month (per 1000 records)
13Agile CRMeCommerce, small businessMarketing automation, Sales management, Help deskFree plan (up to 10 users)from $8.99/month per user
14monday sales CRME-commerce, sales teamsAutomation, clients, integrationFree plan (up to 2 users)from $12/month per user (min. 3 seats)
15Microsoft Dynamics 365 SalesE-commerce, sales, marketingSales automation, integration, Copilot30 day testfrom $65/month per user
16PipedriveE-commerce, salesSales funnel, automation, integrationsTest 14 daysfrom $14.90/month per user
17Freshworks CRM (Freshsales)Sales, marketing, e-commerceCRM, telephony, AIFree planfrom $9/month per user
18HubSpot CRME-commerce, business, marketingAutomation, marketing, salesFree planfrom $20/month per user
19KeepinCRMSMBs, e-commerceCustomers, tasks, deals7-day testfrom 290 UAH/user/month
20SalesDrivee-commerce, online tradingIntegration, automation, optimization14-day trialfrom 349 UAH/month

FAQ

? What CRM is best for online commerce?
It all depends on needs, budget, and business size. Explore the options!
? What features are important in a CRM for e-commerce?
Marketing automation, integration with e-commerce platforms, analytics.
? How to choose a CRM for an online store?
Define key needs, evaluate integration, pay attention to support.
? What are some popular solutions for e-commerce?
Salesforce Commerce Cloud, HubSpot CRM, Zoho CRM, Shopify CRM
? Where can I find a CRM rating for e-commerce?
Online reviews, user feedback, comparative articles in blogs.