Best CRM for Customer Service: TOP 22

LP-CRM - Ukrainian CRM for product business, e-commerce and services. Optimize customer support, manage sales and automate business processes. An excellent choice for improving service!

Service benefits

• Automation of routine. Forget about repetitive actions, LP-CRM automates processes, freeing up your time.
• Intuitive interface. Easy to learn and use, the intuitive design of LP-CRM.
• Ukrainian support. We speak your language, promptly resolve issues and provide consultations.
• All in one place. Customer, order and communication management in a single LP-CRM system.

Characteristics

• Top CRM for support
• LP-CRM: Ukrainian CRM
• E-commerce automation
• Convenient customer support
• CRM for product business

CPAshka - CRM for dropshipping in Ukraine. Automates accounting for dropshippers, simplifying order and payment management. Optimize support and increase profits!

Service benefits

• Automation of accounting. Accurate accounting of dropshippers and their orders in Ukraine, without manual labor.
• Convenient management. Intuitive interface for quick order processing.
• Payment optimization. Automatic calculation of payments to dropshippers, avoiding errors.
• Time saving. More time to develop the business, instead of routine operations with CPAshka.

Characteristics

• CRM support overview
• CPAshka: CRM dropshipping
• Automatic calculation
• Top systems for Ukraine
• User-friendly CPAshka interface

KeyCRM - Ukrainian CRM for comprehensive work with clients. Collects orders from all channels, simplifies communication, manages warehouse and provides detailed analytics. Optimize support and increase customer loyalty!

Service benefits

• Unified communications center. Collect all chats and calls in one place for instant response.
• Automation of routine. Simplify order processing and reduce customer response time.
• Convenient analytics. Get reports on support effectiveness to improve service.
• Ukrainian support. KeyCRM is quick help and adaptation to the needs of your business.

Characteristics

• Top CRM for support
• KeyCRM: all in one
• Orders from everywhere
• Ukrainian CRM system
• Analytics for growth

Salesforce Sales Cloud - leading CRM for scaling sales. Build an effective funnel, automate processes, and get deep analytics for informed decision-making. Ideal for businesses looking to improve customer service and increase profits.

Service benefits

• Data analysis. Get valuable customer insights to improve service.
• Personalization. Customize the system to suit your business needs.
• Automation. Optimize workflows and increase efficiency.
• Scaling. Grow your business with a flexible solution.

Characteristics

• Top CRM for support
• Salesforce: market leader
• Sales funnels
• Enterprise analytics
• Relationship building

Bitrix24 - CRM and workspace for customer support, sales, and project management. Contact center, marketing automation, and numerous integrations. Everything in one solution for your team!

Service benefits

• Unified platform. Combines sales, support, and projects in one place for convenience.
• Support automation. Speeds up request processing and increases customer satisfaction.
• Integration with everything. Easily connects to email, social networks, and messengers.
• Analytics and reports. Helps track the effectiveness of support and sales.

Characteristics

• Top CRM for support
• Bitrix24: all in one
• Process automation
• User-friendly interface
• Integration with channels

Pipedrive - CRM designed for deal conversion. Visual pipelines allow support services to effectively track the progress of each deal and quickly respond to customer needs, increasing sales.

Service benefits

• Intuitive interface. Easy to learn, quick mastery for the team.
• Sales visualization. Clear overview of deals at each stage of the funnel.
• Routine automation. Frees up time to solve important tasks.
• Convenient integration. Easy to connect other useful services.

Characteristics

• Top CRM for service
• Pipedrive: deals & sales
• Convenient visual pipelines
• Support automation
• Increasing customer satisfaction

HubSpot CRM - a powerful platform for customer support! Free CRM at the core + marketing, sales, and service tools in one place. Streamline team operations and increase customer loyalty!

Service benefits

• Free CRM. Start at no cost, scale as needs grow.
• Single platform. Marketing, sales, and support in one place.
• Automation. Streamline workflows and increase efficiency.
• User-friendly interface. Easy to learn, quick to start working effectively.

Characteristics

• Top CRM for support
• Free CRM core
• Marketing + support
• All-in-one platform
• HubSpot: CRM leader

Agile CRM unites sales, marketing, and customer service in a single CRM system. It's a great choice for companies looking for a comprehensive solution to improve customer service and automate business processes.

Service benefits

• Single platform. Manage sales, marketing, and service in one place for seamless operation.
• 360° customer support. Complete customer overview for personalized and fast assistance.
• Support automation. Accelerate responses, route requests, and increase efficiency.
• Resource saving. Optimize team work and reduce costs on various software.

Characteristics

• Top CRM for support
• Agile CRM: all in one
• Easy interface
• Support automation
• Service personalization

KeepinCRM is a simple CRM for small and medium-sized businesses. Manage customers, tasks, deals, warehouse and finances in one place. Optimize support and increase customer satisfaction!

Service benefits

• Ease of implementation. Intuitive interface for a quick start without training.
• Automation of routine. Saving time on repetitive tasks for the team.
• Full control over data. All information about customers and deals in one place.
• Increased productivity. More closed deals and satisfied customers.

Characteristics

• Top CRM for support
• KeepinCRM: simple and clear
• Clients, tasks, deals
• Warehouse and finance in CRM
• For small business (SMB)

Zoho CRM - cloud CRM for automating sales, marketing, and customer service. Optimize customer support with powerful automation and personalization tools. Zoho CRM is a reliable solution for your business.

Service benefits

• Holistic customer overview. All customer information in one place, simplifying support.
• Support automation. Quick problem solving through automated processes.
• Personalized experience. Focus on customer needs for loyalty.
• Analytics and reporting. Optimize service by analyzing data and trends.

Characteristics

• CRM system rating
• User reviews
• Zoho CRM overview
• Prices and plans
• Support functions

Creatio (Sales) - a powerful low-code CRM platform with process automation. It is ideal for comprehensive automation of support, sales and marketing, allowing you to quickly customize and optimize business processes. Flexibility and customization capabilities make it an excellent choice.

Service benefits

• Flexibility of settings. Easily adapt the system to the needs of your business without involving developers.
• Support automation. Optimize request processing and increase customer satisfaction.
• Data centralization. All customer information in one place for quick response.
• Quick integration. Easily integrate with other tools for efficient operation.

Characteristics

• Top CRM for support
• Creatio platform
• Process automation
• Low-code/No-code
• Solution scalability

Odoo CRM - a powerful CRM system integrated into the Odoo ERP ecosystem. Provides comprehensive sales, marketing, and customer service management. An ideal solution for automating support and optimizing business processes.

Service benefits

• Unified platform. CRM integration with other Odoo modules for holistic business management.
• Full automation. Automate support, sales, and other processes in one system.
• User-friendly interface. Intuitive interface for quick learning and efficient operation.
• Centralized data. All customer and contact information in one place, accessible to everyone.

Characteristics

• CRM support rating
• Integration with ERP
• Odoo CRM: ecosystem
• User-friendly interface
• Process automation

SuiteCRM - A powerful open-source CRM perfectly suited for customer support. Flexible customization allows you to tailor the system to the unique needs of your business and ensure impeccable service.

Service benefits

• Open Source. Full control over data and infrastructure, flexible customization to meet needs.
• Scalability. Easily adapts to business growth and changes in support requirements.
• Customization. Customize the interface and features to fit your team's unique workflows.
• Cost savings. No license fees, reduced support and development costs.

Characteristics

• Top CRM for support
• SuiteCRM: Open-source
• Flexible customization
• Improves customer support
• Open source and free

OneBox OS: A CRM/ERP platform that unifies processes, telephony, warehouse, and document management. An effective solution for support services, automating all key operations in one place.

Service benefits

• Unified data space. All information about customers, orders, and requests in one place.
• Support automation. Fast request processing, routing, and task prioritization.
• Telephony integration. Convenient call tracking, call recording, and quick access to history.
• Reporting and analytics. Get data to improve service quality and efficiency.

Characteristics

• Top CRM for support
• OneBox OS: All-in-one
• Process automation
• Telephony integration
• Document management

Apptivo - CRM system for small and medium-sized businesses with a wide range of business applications. Optimize support service with centralized customer management and integrated tools for process automation.

Service benefits

• A single platform. All customer support tools in one place, integrated with CRM.
• Appeal automation. Automatically distribute requests and track SLAs for quick resolution.
• Complete customer history. Get a 360-degree view of the customer for personalized service.
• Reporting and analytics. Track performance and improve service processes with Apptivo.

Characteristics

• Top CRM for support
• Apptivo: CRM for SMB
• Business application integration
• Support automation
• User-friendly interface

SalesDrive - CRM for e-commerce that simplifies the work of the support service! Integrations with marketplaces, delivery, payments and warehouse automate processes, freeing up time for customers.

Service benefits

• Clear analytics. With SalesDrive, you will see weaknesses and trends in customer support.
• SalesDrive Automation. Routine tasks are processed quickly, freeing up team time.
• SalesDrive Integrations. Easy connection to marketplaces, deliveries, payments and warehouse.
• SalesDrive Convenience. Intuitive interface - quick training and efficient work.

Characteristics

• Top CRM for service!
• SalesDrive: all in one!
• Integrations for e-commerce!
• Warehouse, delivery, payments!
• Online store support

Binotel SmartCRM - CRM for support service with a 360° client card, analytics and tasks. Integration with PBX for a complete picture of обращения. Optimize team work and increase customer satisfaction!

Service benefits

• 360° client card. The entire history of communication with the client in one place for quick response.
• Integration with PBX. Convenient call management and conversation analysis directly in CRM.
• Task automation. Don't miss important requests, automate task assignments to responsible persons.
• Complete analytics. Get reports on team performance, improve service quality.

Characteristics

• Top CRM for support
• Binotel SmartCRM - leader
• 360° client card
• Integration with telephony
• Analytics for support

Microsoft Dynamics 365 Sales - a powerful CRM from Microsoft that is deeply integrated with 365 tools and Copilot. Automate sales, improve customer engagement, and increase team productivity. Optimize service with intelligent features and analytics.

Service benefits

• Integration with 365. Easy team collaboration and data access in a familiar environment.
• Copilot AI assistant. Quick answers, task automation, communication personalization.
• Effective management. Full customer view, process control and optimization.
• Personalization. Customize CRM to the needs of your business and customers.

Characteristics

• TOP CRM for support
• Microsoft Dynamics 365
• Integration with 365
• With Copilot for sales
• Process automation

Flexible CRM with an open architecture, ideal for B2B sales and building an effective support service. Easily adapts to the needs of your business.

Service benefits

• Flexibility of settings. Adapt the CRM to the needs of your business, not vice versa.
• Open source. Full control over data and integrations, without vendor dependence.
• B2B specialization. Functionality designed for complex B2B sales, not for retail.
• Integration with other systems. Easily combine with existing tools and platforms.

Characteristics

• Top CRM for support
• SugarCRM: B2B leader
• Open architecture
• Flexible CRM system
• Support optimization

Nutshell - CRM + email marketing designed for B2B teams. Simplifies customer management and automates mailings. Ideal for improving customer support and increasing sales.

Service benefits

• Ease of use. Intuitive interface, quick team training.
• Effective email marketing. Attract more customers, increase sales.
• Complete customer overview. All customer information in one place.
• B2B focus. Functionality designed for the needs of B2B teams.

Characteristics

• Top CRM for support
• Nutshell: simplicity for B2B
• Email automation
• User-friendly interface
• Support analytics

Freshworks CRM (Freshsales) - CRM with built-in telephony, email and AI assistant. An ideal solution for automating customer support, tracking requests and increasing loyalty. Optimize team performance and improve customer service!

Service benefits

• All in one place. Telephony, email, AI - everything for customer support in one CRM.
• AI assistant. Automates routine, helps to quickly respond to requests.
• Increased productivity. More satisfied customers thanks to quick request processing.
• Seamless integration. Easily integrates with other Freshworks tools.

Characteristics

• Top CRM for support
• Freshworks CRM (Freshsales)
• Built-in telephony
• Email integration
• AI assistant

NetHunt CRM - CRM in Gmail that lets you manage leads, sales funnels, and automate processes right from your inbox. A convenient solution for support, which integrates with Gmail and optimizes the workflow.

Service benefits

• Integration with Gmail. Manage sales and customer support directly from your inbox.
• Sales automation. Automate routine tasks and focus on what matters most.
• Sales funnels. Visualize the customer journey and optimize the sales process.
• Ease of use. Intuitive interface saves time and effort.

Characteristics

• Top CRM for support
• NetHunt: CRM in Gmail
• Leads, funnels in mail
• Process automation
• Integration convenience