Best CRMs for E-commerce: TOP 15 Systems

LP-CRM - Ukrainian CRM for e-commerce, product business, and service industry. Automate sales, manage clients, and increase profits with our user-friendly system!

Key advantages

• Intuitive interface. Easy navigation, quick team training, convenient daily work.
• Sales automation. Optimizes the funnel, increases conversion, saves time.
• Reporting and analytics. Full business control, key indicators in real time.
• Integrations with services. Connection with mail, messengers, and other tools.

Functionality

• CRM for e-commerce
• Top rated systems
• LP-CRM: #1 in Ukraine
• Sales automation
• Integrations with platforms

CPAshka - CRM for dropshipping in Ukraine. Automates the accounting of dropshippers, orders, and payouts. Simplifies e-commerce management, saving time and increasing profits. Ideal for the Ukrainian market.

Key advantages

• Dropshipper accounting. Automatic calculation of payouts, sales statistics for each partner.
• Time saving. Forget about manual calculations and complex spreadsheets, everything in 1 click.
• API integration. Connect CPAshka to your store to automate orders.
• Real-time reporting. Monitor key business indicators and make informed decisions.

Functionality

• Top CRM for e-commerce
• CPAshka: Drop CRM UA
• Dropshipper accounting
• Process automation
• Sales analytics

Keap (formerly Infusionsoft) - CRM and marketing automation built to grow the business of entrepreneurs. Automate sales and marketing to focus on growing your e-commerce project.

Key advantages

• E-mail automation. Send personalized emails, increase sales.
• Customer segmentation. Precise targeting for effective marketing campaigns.
• Data centralization. All customer information in one place, easy access.
• Sales automation. Save time on routine tasks, increase profits.

Functionality

• Top CRM for e-commerce
• Keap: CRM for growth
• Marketing automation
• Small business support
• Keap ease of use

Freshworks CRM (Freshsales) - CRM for e-commerce with built-in tools: telephony, email, AI assistant. Automate sales, improve customer communication and increase the profit of your online business!

Key advantages

• Built-in telephony. Call customers directly from CRM, track calls, improve communication.
• Email marketing. Create email campaigns, segment customers, automate mailings to increase sales.
• AI assistant. Optimize sales with AI, get hints, automate routine tasks.
• Integration. Easily integrates with e-commerce platforms and other tools for seamless operation.

Functionality

• Best CRM for e-commerce
• Built-in telephony
• AI assistant
• Freshsales CRM
• Effective sales management

Odoo CRM - part of the powerful Odoo ERP platform. It offers comprehensive tools for managing sales, marketing, and customer service. Ideal for e-commerce, integrating with other Odoo modules to automate business processes.

Key advantages

• Full integration. Odoo CRM operates in the Odoo ecosystem, ensuring data and process consistency.
• Sales optimization. Increase conversion rates by tracking deals and communicating effectively with customers.
• Marketing automation. Engage customers with automated email campaigns and newsletters.
• Reporting and analytics. Gain valuable insights into sales and customers to make informed decisions.

Functionality

• E-commerce integration
• Sales automation
• Analytics and reports
• Customer management
• Configuration flexibility

Close CRM - the ideal CRM for e-commerce teams that actively use calls and email campaigns. Sales automation, telephony integration, and effective email campaigns to grow your online sales!

Key advantages

• Convenience of calls. An integrated set of tools for effective telephone sales.
• Email automation. Send personalized emails, increasing conversion rates.
• Sales reporting. Track key metrics and analyze team performance.
• Simple setup. Intuitive interface for quick implementation.

Functionality

• Top CRM for e-commerce
• Close: calls + email
• Close CRM efficiency
• Close for B2B sales
• Close CRM integrations

Creatio (Sales) - a powerful low-code CRM for e-commerce. Automate sales, marketing, and service with ready-made processes and minimize manual work. A flexible platform for any business!

Key advantages

• Flexible platform. Customize the CRM to fit your business needs, not the other way around.
• Sales automation. Optimize the sales funnel for greater profit.
• Single platform. Unite sales, marketing, and service in one system.
• Fast implementation. Launch Creatio quickly thanks to the low-code approach.

Functionality

• Top CRM for e-commerce
• Creatio Sales - processes
• Low code for changes
• E-commerce automation
• Scalable CRM platform

KeyCRM - Ukrainian CRM for e-commerce. Integrates orders from all channels, customer communications, warehouse management, and analytics. Optimize your business with KeyCRM!

Key advantages

• Unified management center. Combine orders, customers, and warehouse in one place for efficient operation.
• Lossless communications. The entire history of communication with customers is always at your fingertips, improve service.
• Automation of routine tasks. Forget about manual data entry, KeyCRM will do everything for you.
• Sales analytics. Get reports on sales, customers, and channel performance.

Functionality

• Top CRM for e-commerce
• KeyCRM: all-in-one
• User-friendly interface
• Sales automation
• Support of Ukrainian business

Microsoft Dynamics 365 Sales - CRM for e-commerce with deep integration into the Microsoft 365 ecosystem. Automate sales, improve customer interaction and gain insights with Copilot. Optimize your sales funnel and increase profits!

Key advantages

• Integration with 365. Seamless work with other Microsoft applications, increasing productivity.
• Copilot. AI assistant for sales, helps to make informed decisions.
• Scalability. Grows with the business, adapts to the needs of any size.
• Automation. Simplifies routine tasks, allows you to focus on customers.

Functionality

• Top CRM for e-commerce
• Integration with 365
• Copilot for sales
• E-mail automation
• Real-time reporting

Nutshell - is a CRM and email marketing in one for B2B teams. Simplifies sales management and automates communication with customers. A great choice for e-commerce to build strong relationships with business partners.

Key advantages

• Simple to use. Intuitive interface, easy to learn even for beginners.
• Powerful email marketing. Create and send effective email campaigns.
• Sales automation. Optimize the sales funnel, increase conversion.
• Integration with other tools. Easily connect to your favorite platforms.

Functionality

• CRM for e-commerce
• Simple interface
• Email marketing
• B2B oriented
• Sales automation

OneBox OS - CRM/ERP platform for e-commerce that combines processes, telephony, warehouse, document management in one solution. Optimize your business and increase sales with OneBox OS!

Key advantages

• All in one place. Process management, CRM, ERP, warehouse - all in one OneBox OS system for e-commerce.
• Sales automation. Optimize your sales funnel and increase the profit of your online store.
• Telephony integration. Convenient processing of customer calls directly in CRM.
• Warehouse management. Control product balances and optimize logistics.

Functionality

• Top CRM for e-commerce
• OneBox OS: all in one
• Process automation
• Telephony integration
• Convenient document management

Salesforce Sales Cloud is the leading CRM for e-commerce, helping to build effective sales funnels and gain deep analytics. Optimize processes and increase the profit of your online business!

Key advantages

• Powerful analytics. Detailed reports for sales growth and ROI.
• Personalized marketing. Targeted campaigns increase loyalty.
• Sales automation. Increased team efficiency and profit.
• Business scaling. Easily adapts to the needs of your enterprise.

Functionality

• Top CRM for e-commerce
• Salesforce: market leader
• Sales funnels
• Powerful analytics
• For large companies

KeepinCRM is a simple CRM for small and medium-sized businesses that is ideal for e-commerce. Manage customers, tasks, deals, warehouse and finances in one place. Optimize sales and increase profits with KeepinCRM!

Key advantages

• Convenience for e-commerce. Integration with platforms, sales automation, analytics.
• Simple warehouse management. Accurate inventory accounting, minimizing losses, inventory control.
• Customer base is organized. Save communication history, increase customer loyalty.
• Finances under control. Reports on income, expenses, profitability analysis of your business.

Functionality

• Top CRM for e-commerce
• KeepinCRM is simple and easy
• Sales automation
• Customers, warehouse, finances
• CRM for small business

SugarCRM - Flexible CRM with an open architecture, ideal for B2B sales in e-commerce. Customize the system to fit your business needs, integrate with other services, and get the most out of your CRM.

Key advantages

• Full customization. Adapt the CRM to the needs of the business, not vice versa.
• B2B orientation. Functionality created for complex B2B sales.
• Open source. Control data and integrations without restrictions.
• Sales automation. Increase team efficiency and speed up deals.

Functionality

• CRM rating for e-commerce
• SugarCRM: B2B sales
• Open CRM architecture
• Flexibility of settings
• CRM for e-commerce B2B

Vtiger CRM - an e-commerce platform that unites sales, marketing, and customer support. Optimize your sales funnel, automate marketing, and improve service with Vtiger CRM!

Key advantages

• 360° customer view. All customer information in one place for personalized interaction.
• Sales automation. Effective lead and deal management, increased conversion rates.
• 24/7 customer support. Quick response to inquiries, increased loyalty.
• E-commerce integration. Data synchronization, simplified order management.

Functionality

• Top CRM for e-commerce
• Vtiger: all in one
• Sales, Marketing, Help Desk
• Sales automation
• Easy integration