Top 24 CRMs for Online Stores: Ranking

LP-CRM - Ukrainian CRM for product business, e-commerce and services. Automate sales, increase customer loyalty and scale your online store!

Main advantages

• Sales automation. Optimizes the funnel, increases profit and conversion.
• Convenient integration. Easily connects to websites, mail, telephony.
• Ukrainian support. Personal assistance and training in native language.
• Real-time analytics. Track key metrics and make data-driven decisions.

Characteristics

• Sales automation
• User-friendly interface
• Integration with services
• Ukrainian support
• Real-time reporting

CPAshka - CRM for dropshipping in Ukraine. Automate accounting for dropshippers, orders and payments. Optimize your business with the best CRM for online store!

Main advantages

• Automatization of dropshipping. Forget about manual order processing, everything is automated.
• Accurate accounting of dropshippers. Automatic calculation of payments and commissions, no errors.
• Convenient order management. Fast order processing and status tracking.
• Sales analytics. Get detailed reports to optimize your business.

Characteristics

• CRM for drops
• Automation of accounting
• User-friendly interface
• 24/7 support
• Accounting for dropshippers

Pipedrive - CRM designed to increase deal conversion. Visualize the sales funnel, track every stage, and close more deals. Ideal for online stores looking to maximize profits!

Main advantages

• Visual pipeline. Track deals at every stage of the sale, seeing progress.
• Increased conversion. Pipedrive optimizes the sales process to close more deals.
• Routine automation. Forget about repetitive tasks, focus on customers.
• Simple integration. Easily connect Pipedrive to your online store.

Characteristics

• Pipedrive: deals in priority
• Visual sales pipeline
• Sales routine automation
• Convenient integration with e-commerce
• Ukrainian language support

KeyCRM - Ukrainian CRM for e-commerce. Unite all orders, customers, and warehouse in one place. Sales automation, customer communication, and powerful analytics for your online store.

Main advantages

• All channels in one. Orders from Prom, Rozetka, Shopify & other platforms in a single window!
• Convenient communication. Communicate with customers from any messenger in KeyCRM!
• Warehouse management. Control stock levels and avoid overselling!
• Sales analytics. Get detailed reports for making informed decisions.

Characteristics

• Ukrainian CRM
• All sales channels
• Convenient analytics
• Process automation
• 24/7 support

Insightly - CRM for small and medium-sized businesses, combines customer management capabilities, project management, and integration with popular services. Optimize sales and improve customer relationships for your online store.

Main advantages

• Integration with eCommerce. Manage orders, customers, and inventory in one place.
• Marketing automation. Personalize mailings and increase sales with targeting.
• Project management. Control task execution and deadlines without leaving your CRM.
• Sales analytics. Track key metrics and optimize sales strategies.

Characteristics

• CRM for e-commerce
• Integrations for SMB
• Project management
• User-friendly interface
• Sales automation

KeepinCRM - a simple CRM for small and medium-sized businesses, ideal for online stores. Manage customers, tasks, deals, warehouse and finances in one place! Optimize sales and increase profits.

Main advantages

• Easy start. The intuitive KeepinCRM interface for quick setup and getting started.
• All in one place. Manage customers, deals, warehouse and finances in one system.
• Sales automation. Increase profits by automating routine tasks and processes.
• SMB support. KeepinCRM is designed to meet the needs of small and medium-sized businesses.

Characteristics

• Intuitive interface
• Sales automation
• 360° customer accounting
• Easy API integration
• Ukrainian language support

SugarCRM - flexible open-source CRM, ideal for B2B sales. Customize it to the needs of your online store and optimize the sales funnel. Scale your business effectively!

Main advantages

• Open source. Easily integrates with other platforms, provides complete control over data.
• B2B focus. Specialized tools to support complex B2B sales.
• Flexible adaptation. Customize the CRM to your unique business needs, not the other way around.
• Sales automation. Accelerates the sales cycle, increases team productivity and increases profits.

Characteristics

• #1 CRM for e-commerce
• Open source
• B2B orientation
• Flexible adaptation
• Sales automation

NetHunt CRM: CRM system that works directly in Gmail. Manage leads, sales funnels, and automate routine tasks without leaving your inbox. An ideal solution for online stores that value convenience and efficiency!

Main advantages

• Gmail integration. Manage sales directly from your email, without switching between tabs.
• Sales automation. Set up funnels and triggers for efficient work.
• Personalization of communication. Easily track customer history for better service.
• Reporting and analytics. Get sales data to make informed decisions.

Characteristics

• Integration with Gmail
• Sales automation
• Convenient sales funnel
• Lead support
• Powerful analytics

Keap (formerly Infusionsoft) - a powerful CRM and marketing automation platform designed for entrepreneurs. Helps online stores automate sales, marketing, and customer service, saving time and increasing profits.

Main advantages

• Marketing automation. Attract more customers with targeted campaigns.
• Personalization of communications. Address customers individually to increase loyalty.
• Centralized management. All customer data in one place for efficient operation.
• Sales growth. Increase profits through automated processes.

Characteristics

• Sales automation
• Clear analytics
• 24/7 support
• Integrations with platforms
• User-friendly interface

OneBox OS - CRM/ERP platform for online stores. Automate processes, telephony, warehouse and document management in a single system. Optimize sales and customer management with OneBox OS!

Main advantages

• Everything in one place. CRM, ERP, warehouse, telephony, documents - a single solution for your business.
• Sales automation. Optimize the sales funnel, increase conversion and profit.
• Convenient order management. Process orders quickly, from receipt to delivery, control inventory.
• Effective customer support. Personalize communication, resolve issues promptly, increase loyalty.

Characteristics

• Everything in one place
• Process automation
• Convenient telephony
• Warehouse accounting
• Easy integration

Bitrix24 - CRM and workspace for your online store. Automate sales, communicate with customers through the contact center, manage projects in one place. Everything for the growth of your business!

Main advantages

• Sales automation. Optimize the sales funnel, increase profits and improve service.
• Centralization of communications. All chats, calls and letters in one place for quick processing of requests.
• Project management. Control tasks, deadlines and resources, work together with the team.
• Integration with the store. Automatic exchange of data on customers, orders and goods.

Characteristics

• Sales automation
• Integration with platforms
• User-friendly interface
• Effective task management
• Customer support 24/7

Creatio (Sales) is a low-code CRM platform for online stores. Automate sales, marketing, and service in a single system. Optimize business processes and increase profits with Creatio!

Main advantages

• Sales automation. Optimize the sales funnel and increase profits.
• Low code. Quickly adapt CRM to the needs of your business.
• Unified platform. Sales, marketing, and service tools in one place.
• Data analysis. Understand customers and improve sales strategies.

Characteristics

• Sales automation
• Simple setup
• Process flexibility
• Fast implementation
• All in one place

Freshworks CRM (Freshsales) - CRM for online stores with built-in telephony, email and AI. Automate sales, communicate with customers more effectively and increase profits! Ideal for e-commerce.

Main advantages

• Built-in telephony. Call customers directly from the CRM, track calls and improve communication.
• AI assistant. Automates routine tasks, provides helpful tips and analyzes data for effective sales.
• Email automation. Send personalized mailings, track openings and clicks, increase conversion.
• Centralized data. All customer information in one place: contacts, purchase history, requests and more.

Characteristics

• Sales automation
• Built-in telephony
• Email marketing
• AI assistant
• Intuitive interface

amoCRM - CRM with an emphasis on messengers! Automate online store sales with chat funnels, bots, and omnichannel dialogues. Communicate with customers where it is convenient for them and increase profits!

Main advantages

• Understandable chat funnels. Guide the client to purchase automatically in messengers, increasing sales.
• Omnichannel dialogues. All communication with clients in one window, conveniently and quickly.
• Bots for sales 24/7. Automate responses and order processing, even at night.
• Personalized approach. Communicate with each client individually, increasing loyalty.

Characteristics

• Chat funnels for sales
• Integration with messengers
• Communication automation
• Convenient amoCRM interface
• 24/7 customer support

Close - CRM for sales, focused on phone calls and email marketing. Ideal for online stores looking to increase sales through personalized customer communication and automated sales funnels.

Main advantages

• Ease of integration. Quick connection to existing sales tools.
• Sales automation. Saving time and increasing team productivity.
• Increased conversion. Effective customer management, more deals.
• Focus on communication. Calls and email are the basis of successful sales.

Characteristics

• For store: Sales automation
• Integration with platforms
• Customer management
• Performance analysis
• 24/7 support

Vtiger CRM - a powerful platform for managing sales, marketing, and customer support, ideal for online stores. Streamline business processes and increase customer loyalty with a unified CRM system!

Main advantages

• All in one place. Sales, Marketing and Help Desk - a single platform for effective work.
• Sales growth. Marketing and sales automation increases profits.
• Improved service. High-level customer support, quick problem solving.
• Customization flexibility. CRM adapts to the needs of your business, easy integration.

Characteristics

• CRM for e-com: #1 choice
• Vtiger: All in one!
• Sales automation
• User-friendly interface
• 24/7 support

SalesDrive - CRM for online trading that integrates everything: marketplaces, delivery, payments, and warehouse management. Automate your online store and increase sales with SalesDrive!

Main advantages

• SalesDrive Integrations. Everything in one place: marketplaces, delivery, payments, warehouse.
• Sales Optimization. Increase profit with automation and analytics.
• Time Saving. SalesDrive automates routine, freeing up your time.
• User-Friendly Interface. Easy to learn for a quick start.

Characteristics

• Sales Automation
• Integrations without limits
• Manage everything in one place
• SalesDrive: market leader
• 24/7 Support

Capsule CRM is a lightweight CRM system ideal for online stores. Manage contacts, deals, and projects in one place. Simplify sales and increase customer loyalty with Capsule CRM!

Main advantages

• Simple contact management. Store all customer information in one place for effective communication.
• Deal tracking. Control sales from start to finish and increase profits.
• Project organization. Coordinate tasks, deadlines, and resources for successful implementation.
• Convenient integration. Easily connect Capsule CRM to other important tools.

Characteristics

• eCommerce Integration
• User-friendly interface
• Sales automation
• Customer management
• Deal support

Apptivo - a suite of business applications with a CRM core, designed specifically for small and medium-sized businesses. Streamline customer management, sales, and marketing for your online store with this powerful tool.

Main advantages

• Holistic customer overview. All customer information in one place, improves service.
• Sales automation. Automates routine tasks, increases team productivity.
• Convenient inventory management. Inventory control, avoiding shortages and surpluses of goods.
• Integration with Apptivo. All business applications in a single ecosystem for SMB.

Characteristics

• CRM for e-commerce
• Sales growth
• Process automation
• Apptivo Integration
• Customer management

SuiteCRM - Open source CRM ideal for online stores. Extensive customization allows you to tailor the system to your business needs, optimizing sales and improving customer service.

Main advantages

• Open Source. Full control over data and customization for business needs.
• Flexible Customization. Adapt the system to unique workflows.
• Platform Integration. Easily connect CRM with other tools.
• Sales Growth. Optimize the sales funnel and increase profits.

Characteristics

• CRM for e-commerce
• SuiteCRM: Flexible CRM
• Open Source
• Customization to Needs
• Optimize Sales

Binotel SmartCRM - CRM for online stores from Binotel. 360° client card, detailed analytics, convenient tasks and full integration with the PBX. Increase sales and improve service with SmartCRM!

Main advantages

• 360° client profile. The entire history of communications and orders in one place for personalized service.
• Sales automation. Free managers from routine, optimize the sales funnel and increase profits.
• Integration with PBX. Convenient call recording, listening to conversations, improving the quality of service.
• Powerful analytics. Track key indicators, make informed decisions for business growth.

Characteristics

• Convenient CRM for e-commerce
• 360° client profile
• Sales automation
• Integration with telephony
• Analytics and reports

Agile CRM is a CRM that integrates sales, marketing, and support in a single interface. Ideal for online stores looking for automation and improved customer service.

Main advantages

• All in one place. Combine sales, marketing, and customer support for efficient operation.
• Marketing automation. Attract more customers and increase sales with automated campaigns.
• Increased loyalty. Improve service and build strong customer relationships, increasing their loyalty.
• Clear analytics. Get a complete business overview and make informed decisions based on data.

Characteristics

• All in one place
• User-friendly interface
• Sales automation
• 24/7 customer support
• Business scaling

HubSpot CRM - a powerful CRM with a free core! Automate the marketing, sales, and support of your online store in a single system. Optimize the customer experience and increase profits with HubSpot!

Main advantages

• Free CRM core. Get essential CRM features at no cost, start today!
• Unified platform. Marketing, sales, and support in one place for efficient operation.
• Scalability. Easily add the tools you need as your business grows.
• Convenient integration. Connect your favorite tools and services for seamless operation.

Characteristics

• Free CRM for e-commerce
• Marketing automation
• Convenient sales management
• 24/7 customer support
• Integration with e-shop platforms

Copper - CRM built for Google Workspace, seamlessly integrated with Gmail. Manage clients, deals, and communication directly from your mail. A great choice for online stores looking for a simple and effective CRM.

Main advantages

• Gmail integration. Convenient customer management directly from your email, without switching.
• Sales automation. More sales, less manual work, focus on profits.
• Real-time reporting. Instant access to key business performance indicators.
• Ease of use. Intuitive interface, quick team training.

Characteristics

• Convenient integration with Gmail
• Sales automation
• Full control over customers
• Teamwork optimization
• Analytics and reporting